Refund and Returns Policy for TechRapic

Effective Date: January 4, 2025

At TechRapic, we are committed to providing our customers with high-quality Christmas decorations and home décor. We understand that sometimes things may not work out as expected, and we want to make the return and refund process as simple and hassle-free as possible. Please review our Refund and Returns Policy below for details on how to handle returns, refunds, and exchanges.

1. Returns

We accept returns on items that meet the following conditions:

  • The item is in its original, unused condition.
  • The item must be returned within 30 days from the date of purchase.
  • The product must be returned in its original packaging with all tags, labels, and accessories intact.

If the item was purchased online, please ensure that the product is carefully packed for return shipping to avoid damage during transit. Items that are damaged due to improper packaging or mishandling during return shipping may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom-made or personalized items (e.g., personalized ornaments or custom wreaths).
  • Sale or clearance items, unless otherwise stated at the time of purchase.
  • Gift cards or promotional items that were part of a limited-time offer.

Please note that these items are not eligible for return or exchange, unless they are defective or damaged upon arrival.

3. Refund Process

Once we receive the returned item and verify that it meets the conditions of our return policy, we will issue a refund to your original method of payment. Refunds will be processed within 5–7 business days after we receive and inspect the returned product. You will receive a confirmation email once the refund has been issued.

  • Shipping Fees: If the return is due to an error on our part (such as sending the wrong item), we will cover the return shipping costs. However, if the return is due to a change of mind or incorrect order, the customer will be responsible for the return shipping fees.

  • Restocking Fees: In some cases, we may charge a restocking fee for returned items that are not defective. The restocking fee, if applicable, will be deducted from your refund.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, we recommend that you place a new order for the desired item. Once we receive the original item and verify that it meets the return conditions, we will issue a refund, and you can complete your exchange via the new purchase.

If the exchange is due to a defect or error on our part, we will cover the return shipping cost and send out the replacement item at no additional charge.

5. Defective or Damaged Products

We take great care in packaging and shipping your items to ensure they arrive in perfect condition. However, if you receive a defective or damaged product, please contact us within 7 days of receiving your order to report the issue.

To process a claim for defective or damaged items, please provide:

  • Your order number.
  • A description of the defect or damage.
  • Clear photos of the damaged product and packaging.

We will work quickly to resolve the issue by either sending a replacement or issuing a full refund, depending on your preference and product availability.

6. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@techrapic.net or call us at (423) 753-9932 to request a return authorization. Be sure to include your order number, the reason for the return, and any supporting photos if applicable.

  2. Prepare Your Return: Once your return is approved, carefully package the item in its original packaging with all tags and accessories included.

  3. Ship the Item: Send the item back to our return address (provided by customer service). For your protection, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.

  4. Wait for Your Refund: After we receive and inspect the returned item, we will issue a refund as soon as possible. Refunds typically take 5-7 business days to process.

7. Customer Service and Support

Our customer service team is here to assist you throughout the return process. If you have any questions or concerns, feel free to contact us:

Street: 410 Glory Rd,.Blountville, Tennessee(TN), 37617
Phone number:(423) 753-9932
Email: info@techrapic.net
Website: techrapic.net

We are committed to ensuring that you are satisfied with your purchase and will do everything we can to resolve any issues you may encounter.

8. Final Notes

  • Changes to the Policy: TechRapic reserves the right to modify or update this Refund and Returns Policy at any time. When changes are made, the updated policy will be posted on our website with a revised effective date. Please review the policy periodically for any updates.

  • International Orders: For returns and exchanges on international orders, please be aware that additional customs fees and shipping charges may apply. Contact our customer service team for assistance with international returns.

Conclusion

At TechRapic, customer satisfaction is our top priority. We want you to be happy with your purchase, and we strive to make your shopping experience as enjoyable and straightforward as possible. If you ever need assistance or have any concerns about your purchase, please don’t hesitate to reach out to our dedicated customer service team. Thank you for choosing TechRapic!